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Customer Service (Raleigh, NC) - Customer Service - Raleigh / durham / CH

Ad ID: 768035
Posted by: Unregistered user
Posted on Mar 12, 2018
Expire: Jun 10, 2018
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Interacts with customers; gives information in response to inquiries about accounts, products, and services

• Takes care of and settles customer complaints

• Answers customers' questions regarding product or service and operation or maintenance

• Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping

• Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how

• May talk with internal/external customers by phone or in person to ensure the best service possible
Consults with customers to obtain information and explain available services

• Investigates and corrects errors, following customer and company records

• Perform program data management activities as needed, including, running reports, updating data

• Adjusts complaints concerning billing or services rendered

• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service

• May solicit sale of new or additional services or products

• 0-3 years' experience
  • Principals only
    Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

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View map ",Raleigh / durham / CH,North Carolina"
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Posted on Mar 12, 2018

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