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Patient Services Representative (Green Lake) - Customer Service - Seattle-tacoma

Ad ID: 768055
Posted by: Unregistered user
Posted on Mar 12, 2018
Expire: Jun 10, 2018
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Roosevelt Vision is seeking a patient services representative to join our front desk team in a high volume optometry practice
The ideal candidate for this position is passionate about customer service, thrives under pressure, and enjoys working with people all day every day

Job Description:
Provide great customer service for the following patient services: schedule patient appointments, obtain and verify demographic and financial information through pre-registration process, complete patient registration by obtaining consent for medical care and financial agreement, process patient paperwork, coordinate care with other services, triage patient telephone calls to clinical staff, and provide information about services.
May perform a variety of specialized clerical duties
This position has the potential for stressful and challenging encounters due to the high volume of public contact.
Employees may do some or all listed duties.
High School Diploma or equivalent
Minimum one-year general office experience, healthcare setting preferred.
Other proficiencies:
Mathematics - basic math skills (add, subtract, etc.), understand and use fractions, decimals
Compute rate, ratio, and percent
Use American and English units of measurements.
Language - ability to read and comprehend instructions, short correspondence and memos in English
Ability to write simple correspondence
Ability to effectively present information in one on one and small group situations to customers, patients and co-workers.
Reasoning - ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several variables in standardized situations.
Demonstrated ability to handle multiple tasks simultaneously.
Computer Proficiency
The successful candidate for this position will be highly reliable and committed to exceptional customer service
This position is full-time Monday-Friday and 2 Saturdays/month
Compensation is $16-19/hour DOE.
Roosevelt Vision provides a comprehensive benefit package, including medical, dental, disability, and vision services provided by the clinic, as well as a generous optical stipend to be used toward vision hardware.
Job Type: Full-time
Salary: $17-22 /hour DOE
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Required language:
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Posted on Mar 12, 2018