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Customer Service

SERVICE ADVISOR NEEDED (Fuquay Varina) - Customer Service - Raleigh / durham / CH

Ad ID: 768032
Posted by: Unregistered user
Posted on Mar 12, 2018
Expire: Jun 10, 2018
Ads has expired
Job Responsibilities:
Answers phones and/or greets patrons at the dealership.
Inquires as to reason for customer visit or call.
Takes detailed notes with regard to customer's vehicle issues.
Asks follow up questions as necessary.
Enters customer's personal information in dealership database (Alldata).
Provides forms for customers to sign.
Draws up work order with specific details.
Assigns vehicle inspection to mechanic.
Acts as liaison between customer and vehicle technician.
Provides cost estimates.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Imparts information to customer regarding the work provided by the mechanic.
Answers customer questions regarding condition of the vehicle, wait time, and cost.
Explains terminology and the nature of work completed to customer.
Prints out billing statements.
Explains billing details to customer.
Processes customer payments.
Maintains logs of vehicle work completed.
Answers service area phones and schedules appointments as needed.
Drives vehicle from garage to customer parking lot when service is completed.
Job Requirements:
A valid driver's license
At least one year experience in the automotive field
Ability to multi-task and work in a high volume environment
Lifting up to 50lbs
Exceptional customer service skills
  • OK for recruiters to contact this job poster.
  • do NOT contact us with unsolicited services or offers

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Ads has expired
Posted on Mar 12, 2018